Customer Service and Information Clerk Diploma

Course Description

The Customer Service and Information Clerk Diploma Program teaches students the tools and skills to professionally and effectively communicate with customers, face-to-face face to face, on the phone, or in written correspondence. Communication skills are the key to success in the sphere of customer service and info services.

Students can learn how to reply to client queries and concerns, conduct research to search out acceptable information, effectively communicate info to varied parties, and determine the most applicable resolution to resolve a customer’s concern.

OTHER COURSE DETAILS

Contact us today, an Admissions Representative would be glad to help you select a program to pursue and determine if you meet Admission Requirements, including:

Grade 12 (or equivalent), or Mature Student status.
Good command of the English language
Completion of an Admissions Interview

Microsoft Excel
Microsoft Access
Microsoft Outlook
Microsoft Word
Computer & Keyboard Skill Building.
Office Procedure.
Business Finances & Bookkeeping.
Business Correspondence
Customer Service
Business Business Communication
Job Search and Resume Writing
Customer Service Simulations

Several funding options exist for students, our Financial Aid Officer would be glad to answer any of your questions and help you apply for funding for your education. Student Financial Assistance Options include: